We’re here to help!
At Mungo we strive for customer satisfaction with everything we do. It is our hope that you will find our products of the highest quality and our service, friendly and helpful. Below are some frequently asked questions. If you don’t find the answer you’re looking for, head on over to our contact page to get in touch & we will do our utmost to ensure you get the answer you’re looking for.
Logistics
How long does shipping take?
Depending on where you are situated. For main centres shipping will take 3 – 7 working days. Outlying areas 5 – 10 working days. We only use courier services so your parcel can be tracked. And we will deliver to your door.
Do you ship internationally?
Yes we do! We ship all over the world. Delivery outside of Europe or the UK must be done via our South African/global site – www.mungo.co.za
Please note that you will however be responsible for the customs, duties and clearance fees that apply within your specific county. If you live in the back-lands of the Pyrenees and are concerned about delivery, drop us a mail and we will talk you through the process. Delivery of International orders from www.mungo.co.za may take 5 to 14 working days.
For deliveries & queries related to this site, please contact europe@mungo.co
Do I have to pay import duties?
Our centre is based in Northern Ireland, which allows us to reach most of our territories without our parcels incurring import duties.
However each country has varying rules on the customs procedure. Should you be liable for any duties, you will receive a notification from the respective courier company. They will send you the details of the import fees and payments. Your parcel will them be released from customs and delivered to your door.
For further details, or to find out the implications for your country, please contact our customer care via europe@mungo.co
How do you ship?
We only ship door to door with reputable courier services. Unfortunately we do not send goods via the post office.
Do you accept returns and how do I go about this?
Yes we do. The item needs to be packaged neatly folded with all its original tags and labelling intact. For a full refund we will need the goods returned to us at your own cost via courier within 14 days. Items returned within 30 days and in perfect order, will be refunded via a voucher or store credit. Vouchers are non refundable.
For help with processing a return or exchange please contact our customer care team via europe@mungo.co
Can I cancel an online order?
If you would like to cancel an online order please contact us immediately, so we can cancel the parcel pick up. If the parcel has already been dispatched, the customer will be responsible for returning the goods to us in good order.
Do you do custom sizes?
If you ask really nicely 🙂 It is all dependent on which product you require. As some items are woven to size they cannot be altered, but others that are made from a larger piece of fabric can be. Get in touch.
Please note, custom orders need to be fulfilled and processed via our HQ in South Africa. Get in touch with our team via hello@mungo.co.za to find out more.
Can I find your product in stores in Europe or the UK?
We do have select retailers that stock a range of our textiles in Europe and the UK. If you’d like to find out where to find us in store, please drop us an email via europe@mungo.co
Do you have a wholesale department?
If you’d like to enquire about becoming a trade or wholesale client, please make contact with our team via woven@mungo.co.za or visit our Trade and wholesale page for more information.
Do you sell fabric by the meter?
Unfortunately we do not currently have the capacity to sell fabric per meter.
Do you collect my information?
Yes we collect your basic information. Your name, email address & a few other bits which we use to understand your needs and provide you with a better service.
I want to know more
You can find our full shipping and returns policy page here. Or you can contact us at europe@mungo.co for more information.
Product related
How should I care for my Mungo textiles?
In the interest of preserving the longevity of your Mungo textiles, and for a full set of washing and drying instructions, and please read our Care Guide.
Must I wash my towels before I use them?
All of our towels are pre-washed.
Will my items shrink?
As our goods are all pre-washed and finished all the shrinking has happened. However we do have a 5% shrinking clause as natural fibres can respond differently to certain washes.
Do you sell wholesale to other stores?
Yes we do. Contact our Trade and wholesale department for more information.
Do you manufacture for other brands and do private label?
No we do not. All of our products are manufactured for Mungo at our mill.
Do you weave with hemp?
We have in past, but yarn supply is a challenge in SA. We will are keeping an eye out for it though.
Why are your products more expensive than other homeware stores?
We have a thought on this topic. ‘If it is not costing you, who is it costing?’
It is costing the environment and the unfairly paid labour forces that are having to work in compromised conditions to mass produce poor quality that will end up in a landfill. At Mungo we defy this by creating a working environment that is world class and we do not compromise on quality and we only use natural fibres. Our mill is even open to the public so you can come and see for yourself.
What does Mungo mean?
Mungo is an old textile term that refers to taking old scrap yarns (mainly wool) and fibres and weaving them into something new. Although it is not applicable to Mungo in the literal sense of the word, all of the looms at the mill have been carefully restored, retro fitted and re-purposed – old looms weaving something contemporary and new. Read more about us on our story page.
How do you pronounce our name?
You pronounce it like the fruit Mango. But swop the ‘a’ for a ‘u’. Rhymes with Bungalow!
I want to know more
Visit our contact page to get in touch with us for any further questions you may have.
